Service Coordinator

We are seeking a proactive and detail-oriented Service Coordinator to support our operations and service teams. This role is responsible for customer communication, scheduling and document management related to service work.

• Schedule and coordinate repairs with customers, service partners, and building personnel
• Review and process completed work orders for invoicing
• Provide support with accounts payable and receivable tasks as needed
• Assist with purchasing and staging materials
• Create and manage emergency service work orders
• Deliver excellent customer service and follow through on service-related requests
• Answer phones and assist with dispatching and technician scheduling
• Follow up with technicians and subcontractors for reports and documentation
• Communicate clearly with service technicians, vendors, and internal staff
• Ensure all documentation is completed accurately and on time

• Associate’s degree or equivalent experience preferred
• Strong written and verbal communication skills
• Highly organized with the ability to multitask in a fast-paced environment
• Familiarity with clerical procedures and customer service practices
• Proficient in Microsoft Office and general computer use
• Valid driver’s license with a clean driving record
• Able to pass background and driving record checks
• Dependable with consistent, reliable attendance

CSI is a licensed low voltage systems integration contractor offering a full spectrum of services including sales, engineering, installation, service, and maintenance operating in five states and growing nationally. We offer fire life safety, fire suppression, fire sprinkler, access control, video management, intrusion detection, structured cable, nurse call and other related electronic detection solutions to our customers.

Why Join Us? 

• Unlimited Growth – Our expanding product lines and markets drive consistent double-digit growth, creating ongoing opportunities for advancement. 

• Comprehensive Benefits – Enjoy 401(k) with matching, reduced-cost medical, dental, and vision insurance, plus flexible spending accounts. Additional voluntary benefits include life insurance, disability, and accident coverage. 

• Paid Time Off – Recharge with paid holidays and our PTO plan 

• Weekly Pay – Get paid every Friday. 

• Employee Perks – From appreciation events and department outings to wellness programs and pet insurance, we invest in our team’s well-being. 

Equal Employment Opportunity  

CSI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, CSI will reasonably accommodate employees and applicants with disabilities, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.