Service Manager

The Fire Alarm Service Manager is responsible for overseeing the day-to-day operations of the fire alarm service department, including scheduling, dispatch, customer service, compliance, and quality control. This role includes managing all fire alarm service technicians, ensuring work is completed efficiently, safely, and to code. The manager also serves as the primary liaison between technicians, clients, and upper management, ensuring optimal performance and customer satisfaction.

• Supervise and support all fire alarm service technicians.
• Schedule and coordinate inspections, repairs, and emergency calls.
• Ensure all work complies with NFPA codes and local regulations.
• Handle customer issues and maintain strong client relationships.
• Monitor technician performance and provide training as needed.
• Approve service reports, timesheets, and maintain accurate records.
• Enforce safety standards and company policies.
• Collaborate with sales and other departments on service opportunities.

• Proven experience in fire alarm systems service and repair.
• Minimum of 3–5 years in a supervisory or managerial role.
• Strong understanding of NFPA codes (especially NFPA 72), local fire codes, and relevant regulations.
• NICET certification in fire alarm systems (Level II or higher preferred).
• Excellent leadership, communication, and organizational skills.
• Proficient with service management software, scheduling tools, and documentation practices.
• Ability to lead and motivate field technicians with a hands-on, team-oriented approach.

You’ll Benefit from: 

Unlimited Growth Opportunity: With a constantly expanding range of products and vertical markets, we consistently experience double-digit growth, creating new avenues for advancement and promotion within our company. 

Comprehensive Benefits Package: Our benefits package is here to support you and your well-being. We offer a range of benefits that include: 

• 401(k) Plan: Build a strong financial future with our 401(k) Plan with matching contributions. 

• Paid Holidays and PTO: Recharge and unwind with loved ones with 8 paid holidays and 10 PTO days. As you advance in your career with us, your PTO also grows over time. 

• Healthcare Coverage: Access reduced-cost medical insurance, dental, and vision coverage. 

• Flexible Spending Account: Manage your healthcare expenses effectively with our Flexible Spending Account. 

• Additional benefits include Short-Term Disability, Life Insurance and AD&D, Critical Illness and Accident Coverage, and more. 

Weekly Paydays: Enjoy weekly paychecks every Friday to kick off your weekend! 

Employee Appreciation Events: Experience appreciation through employee appreciation lunches, holiday celebrations, department activities, and outings. 

Wellness Programs: Our Employee Assistant Program offers access to over 10,000 providers offering face-to-face or telehealth counseling. 

Pet Insurance: Ensure your furry friend’s health is covered with our pet insurance options. 

Equal Employment Opportunity 

CSI is an equal opportunity employer. We will not unlawfully discriminate against qualified applicants or employees with respect to any terms and conditions of employment based upon actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances (“Protected Classifications”). When legally required, CSI will reasonably accommodate employees and applicants with disabilities, if the person is otherwise qualified to perform all the essential functions of the position safely and competently.